Shipping

Please keep in mind this is a DIY project. We'll try to get your order to you ASAP but sometimes it might take a little while longer than you are used to. We are not Amazon!

Usually we ship once a week.

Should you need your order super-duper courier fast please let us know in the comment section in your order and via eMail.

PLEASE NOTE: We have a little rescue dog living with us. We try to keep her fur out of your order as best we can - if you are allergic please wash items and be careful. Thanks!


How do I order?

The easiest way to order and pay is through this big cartel store & PayPal. Simply drop all your chosen products in the cart and checkout. All necessary info will be asked of you.

You can also order via eMail at blackspoke‚í∂riseup.net. Please make sure that your eMail contains the full shipping address (name, company, street, zip code, district & country) and quantity/ size of your desired products.

We will get back to you asap with all info.




How do I pay?

You can (automatically) pay with PayPal at checkout, if you don't want to use PayPal please order via eMail, bank transfer is possible.

We ship after we have received your payment.



Can I pick up my order (in Hamburg)?

YES!

A selection of products are availbe for pick up at the SUICYCLE sore in St. Pauli.
Wohlwillstr. 12
20359 Hamburg

Monday – Friday 12h – 19h
Saturday – 11h – 17h


If you want specific items or want to place a larger order for pick up, please just order in our webshop and use the discount code SUICYCLE4LIFE for free shipping. You'll be notified once your oder is ready for pick up. Please do not attempt to get it sooner.

 

Stockists:

(currently a selection of BSC products is available here:)

 

Berlin:

Crow Collective
https://crowberlin.de

Leipzig:

FULMO Kurierunion
https://fulmo.cc

Flensburg:

Black Mosquito
https://black-mosquito.org

Madrid:
http://www.fixidixi.com

Rheinberg:

RADiKAL Bikes
https://www.riot-store.de


Refunds & Exchanges

We want you to love what you ordered from Black Spoke. If something is not right, let us know. We gladly accepts returns/exchanges of any defective products within 14 days of date of purchase.

Please note that our items are often produced at a very limited quantity.
e.g. if you want  a smaller shirt size we cannot guarantee that we can actually exchange it, if you wish you will be refunded. Retun shipping costs will not be paid by Black Spoke.


Please also note that we are not responsible for items damaged in transit. But, if your order looks like it was eaten by a bear and puked out into your mailbox, please let us know. We'll try and help you out. We pack our items with care.


Steuer


Als Kleinunternehmer im Sinne von § 19 Abs. 1 UStG wird keine Umsatzsteuer berechnet.